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Safely and rapidly to your home
 
Despatch & Delivery times

Shipment expenses
Italy: 12,20 €
EU: 22,00 € 
Switzerland and Norway: 60,00 €
Worldwide: on request
 
GENERAL SALES TERMS 
 
Transport damages
The shipment of our goods is made at the risk of the seller. Transport damages must be checked immediately in the presence of the driver and/or carrier. Transport damages notified at a later time will not be recognised by Alpe Pragas Srl and will be transferred to the buyer.
 
Complaints
Possible claims and defect complaints must be reported immediately in writing, within one day from the delivery of goods.
 
Delivery time
Unless other written agreements, goods are delivered immediately after they have been produced.
If delivery time is not complied with, the buyer has no rights to compensation and/or withdrawal from the contract. For orders with a goods value above €350.00, freight charges for shipment will not be added to the invoice. For orders with a net goods value up to €350.00, €12.00 will be invoiced for shipment. The seller may extend the terms of delivery in case of unexpected events which may hinder shipping, such as strikes and difficulties in transport. Partial deliveries are allowed.
 
Goods returns
All sales returns, regardless of the reason, must be authorised by Alpe Pragas Srl. Alpe Pragas Srl always reserves the right to reject goods returns which have not been announced. In case of returns of goods, the sender will take the risk of goods transport.
 
Technical changes
Due to technical and production needs, we reserve the right to make improvements/changes to our products and packaging without prior notice.
 
Payments
Bank Transfer / Payment in advance
The shipment of the products will be realesed once we get your payment trough bank transfer. 
Please transfer the whole amount to the following bank account. 
Raiffeisenkasse Niederdorf
IT 37 O 08302 59100 000300029408
BIC/SWIFT: RZSBIT21023
We would like to inform you that the invoice will be shipped inside the parcel of the goods. 
 
Credit Card:
Credit card accepted are VISA, VISA electron, MASTERCARD, American Express & Diners. On payment the entire amount shall be charged. The withdrawal from your bank account will take place with the order confirmation.
 
We would like to inform you, that for payments with Visa or Mastercard a PIN or password may be requested by your bank. With the „MasterCard SecureCode“ and „Verified by Visa“  your online shopping is protected, in case you enter a personal PIN or password. In case your lost or forgot your PIN or password please contact your bank.
 
Retention of title
The goods supplied by our firm shall remain our property until the payment of the purchase price and of any secondary credits has been made.
 
General
For anything not specified, the Italian Civil Code is applied together with the commercial customs in force in the province of Bolzano.
 
IMPORTANT: 
We devote the greatest care to the optimum packaging and professional shipment of our products.
Despite this, damage may occur during transport of the goods. When accepting the goods, please check very careful and, if there is any visible sign of damage, notify the carrier in writing and directly on the spot. If you notice any damage to the goods, please make a note as follows on the travel document:
“Goods accepted under reserve. Visible damage: a 500 ml bottle of blueberry syrup is broken!”
Any damage must be communicated to Alpe Pragas srl in writing within 24 hours of acceptance of the goods.